If you are not completely satisfied with your purchase from SHAYNESCHAYNES.com, simply return it to us within 30 days of the invoice date for a refund or exchange*. It is important to email for a return authorization number. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, manuals and accessories) and send it back to us. Products in perfect "like new" condition will receive an exchange or refund for the full merchandise value (less shipping and handling). On defective items, we will gladly pay the shipping charges to return it to us.